GB Total Solutions Ltd RETURNS & REFUNDS POLICY- oroxteamwear.co.uk

You have the right to cancel a purchase of goods made through the website after you have placed the order in accordance with the conditions below

1. Where GB Total Solutions Ltd provides you the written information at or before the delivery of the goods. You have 7 working days to cancel purchase
2. Where GB Total Solutions Ltd does not provide you the written information at or before the delivery of the goods. You have 7 working days from the day after the day on which you received the written information.
3. Where GB Total Solutions Ltd does not provide you with the written information as set out above. You have 3 months and 7 days from the day after the day you receive the goods
4. If you decide to cancel the purchase, you must notify GB Total Solutions Ltd by telephone on 01422378888 or by email to info@oroxteamwear.co.uk. If you have received the goods you must return the goods in the original packaging with the original invoice enclosed. GB Total Solutions Ltd suggests you use a form of recorded delivery requiring a signature. It is your responsibility to choose the most appropriate means of return and you are responsible for any damage or loss that occurs during this process.
5. In the event of a cancellation of an order you will receive a refund for the full amount from GB Total Solutions Ltd within 10 working days. You are responsible for the full cost of returning the goods upon cancellation of the order. If GB Total Solutions Ltd to make the arrangements for the return of the cancelled goods, the cost of this process will be deducted from any refund applicable. If you post the goods back and GB Total Solutions Ltd have to make any payment on receipt of the returned goods. This amount will be deducted from the refund applicable.
6. There is no right of cancellation where the goods have been branded or personalised to individual requirements.
7. Without prejudice to clauses 1.1 to 1.1.6 if any of the goods you receive are defective. GB Total Solutions Ltd should be notified within 14 days of receipt. GB Total Solutions Ltd will arrange for the return of these goods at our own expense. A full refund or replacement goods will be tendered. This is on condition the goods are returned in the original packaging and the original invoice is enclosed. 
8. Without prejudice to all the above clauses GB Total Solutions Ltd sole liability to you with regards to defective goods is limited to either replacement of the goods or the provision of a full refund.
9. Should any goods be ordered, but on receipt it is found that the customer has mistakenly ordered the wrong size. These goods can be exchanged. They must be retuned to GB Total Solutions Ltd Unit 1 Black Brook Way Stainland Road Halifax HX4 8ED at the customer’s own expense. These will then be resent out at a cost of £6.99 for Postage & Packing
10. 1.